Who is responsible
Radial Studios is operated personally by Daniel Eldridge and Rachel Eldridge. We are responsible for deciding how personal information is used in connection with this website. In data protection terms, we are the controllers.
For privacy questions or requests, email hello@radialstudios.co.uk.
This policy covers radialstudios.co.uk and enquiries sent to the studio through its contact email. Games, apps, beta tests and other websites may have their own privacy notices. Please read the notice provided with the particular game or service you use.
Information used when you visit
Our website is an informational studio website. It does not provide visitor accounts, a contact form, payments, a newsletter signup or embedded social feeds. We have not installed advertising trackers or audience analytics tools.
The website is hosted and protected by Cloudflare. To deliver pages and prevent misuse, Cloudflare processes technical request information, which can include your IP address, the requested page, browser and device details, the time of a request and security events. It may also receive diagnostic information about connection errors. Limited operational statistics may be available to us through the hosting service.
We use this information for our legitimate interests in operating a reliable website, understanding technical faults and protecting the studio and visitors from abuse. This is the lawful basis under Article 6(1)(f) of the UK GDPR.
Information you send by email
If you contact us, we receive your email address, any name you provide, your message and anything you choose to attach. Please only send information relevant to your enquiry.
We use this information to reply, manage the conversation and deal with the matter you raise. Our lawful basis is our legitimate interest in communicating with people who contact the studio. Where handling a request is necessary to meet a legal obligation, we rely on that obligation instead.
Our studio mailbox is provided by Fasthosts. Email delivery also involves your own email provider and the normal services needed to transmit a message. Sending an enquiry does not add you to a marketing mailing list.
Providers and international processing
Cloudflare provides website delivery and security; Fasthosts provides our email service. They process information needed for those services. We may also disclose information where necessary to comply with the law or establish, exercise or defend legal rights. We do not sell personal information.
Cloudflare operates a global network, so technical information may be processed outside the UK, including in the United States. Its customer data processing terms describe the transfer safeguards used, including relevant standard contractual clauses and the UK Addendum where required. You can contact us for information about safeguards relevant to your enquiry.
More information is available in Cloudflare’s privacy policy and the Fasthosts privacy notice. Those providers also describe their own processing responsibilities in their notices.
How long information is kept
We keep correspondence for as long as it is needed to answer your enquiry, manage an ongoing discussion and retain an appropriate record of the matter. In deciding when to remove it, we consider whether the conversation is complete, whether further contact is reasonably expected, and any legal requirement or need to deal with a dispute. We do not keep it indefinitely simply because you once emailed us.
Technical information handled by our hosting and email providers is retained according to the service, security purpose and applicable provider terms. Some limited records may need to be kept longer to meet a legal obligation or resolve a security incident.
Your right to object
You can object to our use of your personal information where we rely on legitimate interests. Email hello@radialstudios.co.uk and explain your request. We will consider your circumstances and stop the relevant processing unless there is a lawful reason to continue.
Your other rights and complaints
Depending on the circumstances, you can ask to access your personal information, correct it, have it deleted or restrict its use. Data portability and other rights may apply where the conditions in data protection law are met.
Contact us using the email above. We may need information reasonably necessary to verify your identity, and we will respond within the applicable legal time limits. You do not need to create an account to make a request.
If you are unhappy with how we handle personal information, please tell us so we can try to put it right. You can also raise a concern with the Information Commissioner’s Office, the UK’s data protection regulator.
Cookies, links and changes
Our cookie policy explains browser storage and Cloudflare security checks. Links to game websites and other services take you to places with their own notices; this policy does not describe every service linked from the studio website.
We will update this page when the way this website uses personal information changes. The date at the top shows when this version was last updated.